Scope of Support
Our support covers account management, technical issues, and inquiries related to Future Guide services. We strive to provide timely, accurate responses to ensure you have a smooth experience.
- Account creation, login issues, and profile management
- Technical troubleshooting and bug reporting
- Guidance on navigating and using platform features
Support Channels
Users can reach our support team through multiple channels:
- Email Support: Contact us at support@futureguide.com for detailed inquiries.
- Help Center: Access guides and FAQs on our platform for common issues.
- Live Chat: Available on business days from 9:00 AM to 5:00 PM (EST).
Support Availability
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (EST). We aim to respond to all inquiries within 24 hours on business days, and weekend inquiries will be addressed on the next business day.
Exclusions and Limitations
Support does not cover issues outside Future Guide’s services, such as:
- Personal device troubleshooting or internet connectivity issues
- Third-party software or platform issues unrelated to Future Guide
- Support for expired or outdated software or devices